Shipping Policy

CoworkBR offers a mail receiving and sending service for its members, ensuring security and convenience. Below are the terms and conditions governing this service.

1. Receiving Correspondence
1.1 Notification: As soon as correspondence is received on behalf of a customer, CoworkBR will notify the customer by email or telephone.
1.2 Deadline for Collection: Customers have a period of 5 working days from the date of notification to collect their correspondence at no additional cost.
1.3 Size Limitations: Packages with maximum dimensions of 50 cm x 50 cm x 50 cm and maximum weight of 20 kg will be accepted.
1.4 Content Restrictions: CoworkBR does not accept the receipt of perishable items or live cargo.

2. Storage Fees
2.1 After 5 working days: If the correspondence is not collected within 5 working days, a storage fee will be charged in accordance with the amounts stipulated in the customer contract. 2.2 Fees: Storage fees will be calculated daily and added to the customer's monthly invoice.

3. Shipping to Homes
3.1 Shipping Request: Customers can request that their correspondence be sent to their homes or other addresses.
3.2 Additional Costs: All shipping costs will be passed on to the customer, including postage, packaging, and applicable taxes. Additionally, a service fee will be charged by CoworkBR for handling and sending correspondence.
3.3 Payment: Additional costs will be charged on the customer's next monthly invoice or as previously agreed.

4. Pickup and Shipping Process
4.1 Collection at the Unit: Correspondence can be collected during opening hours of the unit where the correspondence was received. A valid identification document is required.
4.2 Shipping: To request shipping, the customer must contact the CoworkBR team by email or telephone. Shipping will be carried out within 5 working days after confirming the request and paying additional costs.

5. Responsibility
5.1 Security: CoworkBR undertakes to store correspondence securely until collection or sending.
5.2 Limitation of Liability: CoworkBR is not responsible for correspondence damaged or lost during transport by third-party services.

6. Changes to the Mailing Policy
6.1 Updates: CoworkBR reserves the right to modify this mailing policy at any time. Any changes will be posted on our website and will be effective immediately.
Thank you for choosing CoworkBR. We are committed to providing an efficient and secure service for receiving and sending your mail. If you have any questions or concerns about our mailing policy, please do not hesitate to contact us.